Frequently Asked Questions

How can i sign up to Traditional Turk?

You can easily sign up to Traditional Turk with your Facebook and Google account. If you do not use these social media platforms you can set up your credentials too. But it’s not required to sign up to give an order. You can shop easily as a guest.

Is it safe to shop on Traditional Turk?

It’s pretty safe to shop on Traditional Turk. Your information is transmitted to our servers via 256bit SSL encryption. Also we use the most trusted payment gateways. Your account credentials are encrypted byPortable PHP password hashing framework. Your personal data is GDPR compliant. We use the most updated software, and we have a technology expert team.

What about the product quality?

Customer satisfaction is our primary target. We select the products from the most famous and trusted manufacturers.

How can i contact you?

You can contact us in every channel. On our social media profiles, the live chat support on the website and emails. We are there to guide you.

What are the estimate delivery times after shipment?

United Kingdom: 1-2 business days
Europe: 1-2 business days
United States: 2-3 business days
2-3 business days
South America: 2-4 business days
Rest of the World: 2-5 business days

Do you have any shops?

We are a team who believes the e-commerce will take place of the traditional trade. Therefore we only have sales on-line.

What is the minimum order amount?

The minimum order amount on Traditional Turk is $25

What are the payment methods?

For now, we can offer you 2 payment gateway.
– Credit Cards, Debit Cards & AmEx (via Shopier & Weepay Payment Gateway).

Can i ask for wholesale purchase?

Yes, you can do wholesale shopping. Click here for advantageous prices and check out the terms.

Contact us for more information about wholesale shopping. [email protected]

Do you offer discounts?

Yes, we give discount coupon codes on our social media profiles. To benefit those campaigns, follow us on social media.

What's the delivery process?

After payment is received, packing time is 3-4 business days. Afterwards your package is transferred to the shipment company. On standart shipment the delivery date is 10-15 days, on express shipment your package will be delivered to you in 3 days.

What's the shipment fee?

Express shipping fee for Austria, Puerto Rico, Mexico, Canada, United Kingdom (UK), Spain, Italy, Greece, Germany, France, United States (US) countries is fixed $19.90.

Express shipping fee for other countries is fixed $39.90.

– Shipping rates are not inclusive import fees that could be charged when the package reaches your destination country.

– The customs tax differs between countries, according to each one’s policies.

– You might be requested to pay customs tax when the delivery arrives.

Do you offer free express shipment?

Express shipping is free for purchases over $100 for Austria, Puerto Rico, Mexico, Canada, United Kingdom (UK), Spain, Italy, Greece, Germany, France, United States (US) countries.

My package did not arrive. What should i do?

Please do not panic. First, check your emails and find the tracking code and link that we have sent you. If it’s on the local shipment company, please contact them.

If you have any other problems about your package please contact us. We’re here to help.

What's your policy for Returns & Refunds?

You can find more detailed information here.

How can be informed about your new products and campaigns?

You can be informed by:
– Our newsletter
– Social Media Posts
– Push up notifications
– Following our blog