Frequently Asked Questions

You can easily sign up to Traditional Turk with your Facebook and Google account. If you do not use these social media platforms you can set up your credentials too. But it’s not required to sign up to give an order. You can shop easily as a guest.

It’s pretty safe to shop on Traditional Turk. Your information is transmitted to our servers via 256bit SSL encryption. Also we use the most trusted payment gateways. Your account credentials are encrypted byPortable PHP password hashing framework. Your personal data is GDPR compliant. We use the most updated software, and we have a technology expert team.

Customer satisfaction is our primary target. We select the products from the most famous and trusted manufacturers.

You can contact us in every channel. On our social media profiles, the live chat support on the website and emails. We are there to guide you.

United Kingdom: 1-2 business days
Europe: 1-2 business days
United States: 2-3 business days
Canada:
2-3 business days
South America: 2-4 business days
Rest of the World: 2-5 business days

We are a team who believes the e-commerce will take place of the traditional trade. Therefore we only have sales on-line.

The minimum order amount on Traditional Turk is $25

For now, we can offer you 2 payment gateway.
– Credit Cards, Debit Cards & AmEx (via Shopier & Weepay Payment Gateway).

Yes, you can do wholesale shopping. Click here for advantageous prices and check out the terms.

Contact us for more information about wholesale shopping. [email protected]

Yes, we give discount coupon codes on our social media profiles. To benefit those campaigns, follow us on social media.

After payment is received, packing time is 3-4 business days. Afterwards your package is transferred to the shipment company. On standart shipment the delivery date is 10-15 days, on express shipment your package will be delivered to you in 3 days.

Express shipping fee for Austria, United Kingdom (UK), Spain, Italy, Greece, Germany, France countries is fixed $39.90.

Puerto Rico, Mexico, Canada, United States (US) countries is fixed $79.90.

Express shipping fee for other countries is fixed $199.90.

– Shipping rates are not inclusive import fees that could be charged when the package reaches your destination country.

– The customs tax differs between countries, according to each one’s policies.

– You might be requested to pay customs tax when the delivery arrives.

Express shipping is free for purchases over $200 for Austria, United Kingdom (UK), Spain, Italy, Greece, Germany, France countries.

Free Express Shipping threshold for Puerto Rico, Mexico, Canada, United States (US) is $300.

Shipping costs to other countries that are not on the list cannot be covered by Traditional Turk. They cannot take advantage of the free shipping offer.

Please do not panic. First, check your emails and find the tracking code and link that we have sent you. If it’s on the local shipment company, please contact them.

If you have any other problems about your package please contact us. We’re here to help.

You can find more detailed information here.

You can be informed by:
– Our newsletter
– Social Media Posts
– Push up notifications
– Following our blog