IMPORTANT INFORMATION FOR INTERNATIONAL CUSTOMERS
International shipments may be inspected, delayed, restricted, refused, returned or destroyed by the customs and regulatory authorities of the destination country.
Customs regulations vary by country and may change without prior notice. Food, beverages, cosmetics, personal-care products, herbal products and similar regulated goods may be subject to additional inspections, permits, documentation requirements or import restrictions.
Customs clearance is controlled exclusively by the customs, health, food, agricultural and other regulatory authorities of the destination country. Traditional Turk cannot influence, accelerate, reverse or override a decision made by those authorities.
Before placing an order, the customer is responsible for confirming that the ordered products may legally be imported into the destination country and that any required permits, registrations, declarations or approvals can be obtained.
A shipment may be held for inspection or additional documentation. Clearance times are determined by the destination country's authorities and the carrier. Traditional Turk cannot guarantee a specific customs-clearance time.
Authorities may refuse entry, confiscate, abandon or destroy goods that do not comply with local import requirements. In some cases, customs authorities do not permit the goods to be returned to the sender.
If a shipment is refused, confiscated, abandoned, destroyed or otherwise not released by the destination country's customs or regulatory authorities, and the products are not returned to Traditional Turk, the product price and the original shipping charges will not be refundable, except where a refund is required by applicable law.
This also applies where the shipment cannot be delivered because the customer did not obtain a required import permit, did not provide requested documents, did not respond to the carrier or customs authority, refused to pay applicable import charges, or ordered a product that is restricted in the destination country.
Where a shipment is physically returned to Traditional Turk, any refund eligibility will be reviewed after the parcel has been received and inspected. Original shipping charges and any customs, storage, disposal, return-shipping or carrier charges may be deducted where permitted by applicable law and our Returns & Refund Policy.
By placing an international order with Traditional Turk, the customer confirms that they have reviewed the applicable import requirements and understand the risks described on this page.
Traditional Turk may update this notice when customs procedures, carrier requirements or international shipping conditions change.
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